Shipping Information

RETURNS

We completely understand that returns and exchanges are a part of the purchasing process and we do our best to make it as easy as possible. If you are not 100% satisfied with your purchase, you can return your order to EFparts with 14 DAYS. Returns must be unused, in a state of brand new condition, and in its original packaging. Special order, Clearance, and Used items are excluded. As part of our 14 day return policy, all returns will need to be received within 30 days of the purchase date.

Once your return is received and inspected (usually within 72 hours of receipt), your store credit or refund will be processed within 7 business days.

Please note that shipping costs are excluded and a 20% restocking fee may be applied.

INTERNATIONAL SHIPPING COSTS DEPENDS ON ORDER DESTINATION. ORDERS WILL BE SHIPPED WITHIN 1~4 WEEKS, DEPENDING ON STOCK LEVELS OR MANUFACTURERS BACK-ORDER TIMES.

INTERNATIONAL SHIPPERS , WE WILL USE USPS, EMS, FEDEX, DHL, OR UPS AT OUR DISCRETION.

NOTE – WE ARE NOT RESPONSIBLE FOR ANY CUSTOM FEES OR IMPORT DUTY/TAXES THAT MAY APPLY ON INTERNATIONAL SHIPMENTS, THESE ARE THE BUYERS RESPONSIBILITY

SHIPPING
Orders will be shipped within 1~4 weeks, depending on stock levels or manufacturers back-order times. All sales are final, item sold “as-is”. No express of implied warranty of any kind is granted to the buyer. User assumes all risks & costs associated with the use of these parts & accessories. We reserve the right to retract purchase and refund payments from buyers non-paying history or postal address we dont ship to. If item is defective , we will exchange or refund if no replacement available. Item must be reported and return within 10 days after you receiving the products. Buyers are responsible for the shipping costs to exchange or return the products.

DAMAGED
Must be notifying within 10 days, please email us and describe damages to the item and packaging materials as well. We may also ask to provide pictures to help expedite the claim process. We will explain how to claim on insurance for damaged during shipping items. We may ask item be returned as proof of damage during shipping.

NON RECEIPT
Must be notifying within 10 days. Buyer is responsible to track packages and ensure safe arrival. If buyer provided incorrect address, we will try to contact carrier but not guarantee replacement. If package shows delivered but buyer has not received item we will contact shipping company to open a search or claim.

ORDERED OR RECEIVED WRONG PRODUCT
Must notify within 10 days. Please check to see if product looks similar to pictures showed on our website then contact us either by phone or by email. We need to get the tracking/invoice # off the box so be sure not to throw away any packaging materials. We will send you return instructions and replace the correct part for you.

DEFECTS & FITMENT ISSUES
Notify within 10 days. We recommend professional help if you encounter problems. Please check website listing to see if it matches your vehicle year make and model. We may ask to provide pictures to show issues then determine if we will accept the return . We only accept returns if the original item is returned unmarked/undamaged.